drachin idPrivacy Policy

This page describes what we collect when you use drachin id and how we keep that data protected. We collect personal information—your name, email, phone number, and government ID—to verify your identity, process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, and bank transfer, and comply with anti-money-laundering law. We do not share your data with third parties without your consent, except where required by law.

Our privacy commitments apply across all drachin id services: football sportsbook, live-dealer tables, and slot games. Your account data, transaction history, and betting records are encrypted and stored securely. We encourage you to read this policy carefully and contact our support team if you have questions about how we handle your information.

Our services are available only where local law permits. You remain responsible for verifying that your use of drachin id complies with your jurisdiction's privacy and data-protection laws.

What data we collect on drachin id

We collect information in three categories: account registration, payment processing, and account activity.

Registration: When you create a drachin id account, we ask for your email address or phone number, a password, and your preferred language. This information is required to authenticate your login and send you account notifications.

Know-Your-Customer (KYC) verification: Before you can withdraw funds, we collect your full legal name, date of birth, and a government-issued ID (KTP, passport, or driver's licence). We may also collect your home address. This is a global anti-money-laundering requirement, not unique to drachin id. Our compliance team reviews this information within one business day and securely stores a copy for legal compliance.

Payment information: When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank virtual account (mobile banking, local payment, online payment, e-wallet), we collect your payment method identifier and transaction reference. We do not store your full payment card details or e-wallet credentials—instead, we use tokenized references so sensitive data never passes through our servers.

Account activity: We log all your account actions: login times and locations, deposit and withdrawal requests, wagers placed, game outcomes, and customer support interactions. This information helps us detect fraud, resolve disputes, and improve our service.

How we use your data on drachin id

We use your personal information for four primary purposes:

  • Account management: We authenticate your login, send you notifications about deposits and withdrawals, and manage your account balance and betting history.
  • Compliance: We verify your identity to prevent fraud and money-laundering, as required by law. We may share your information with government authorities if legally compelled.
  • Payment processing: We forward your payment information to our payment processors (third-party e-wallet and bank integrators) so they can complete your deposits and withdrawals. These processors are bound by confidentiality agreements.
  • Service improvement: We analyze account activity patterns (anonymized) to improve game offerings, payment methods, and customer support. We never use this data to identify individual players or manipulate odds.

drachin id data protection practices

  • We collect only information necessary for account management, payment processing, and legal compliance.
  • Your login credentials are encrypted with industry-standard hashing; we never store passwords in plain text.
  • Payment card and e-wallet details are tokenized; we do not store full credentials on our servers.
  • All data is encrypted in transit (TLS) and at rest (AES-256 or equivalent).
  • We do not share your personal data with marketing companies or data brokers.

Third-party data processors and international transfers

We use third-party service providers to operate drachin id. These include payment processors for mobile banking, local payment, online payment, e-wallet, and bank transfers; cloud hosting providers for data storage; and customer support platforms. All third parties are contractually bound to protect your data and use it only for the services we request.

Our servers and data storage may sit outside Indonesia, potentially in other countries. This means your personal data may be transferred internationally. We ensure that any transfer complies with applicable data-protection law and uses encryption to protect your information in transit. If you are uncomfortable with international data transfers, contact our support team to discuss alternatives or account closure.

Your rights regarding data on drachin id

You have the right to access, correct, and request deletion of your personal data held by drachin id. To exercise these rights, submit a request via in-app chat or email, including your account ID and a mobile bankingef description of what you are requesting. We respond within 14 days.

Data access: You can request a copy of all personal information we hold about you. We provide this in a machine-readable format (CSV or JSON) so you can transfer it to another service if needed.

Data correction: If your personal information is inaccurate (e.g., your name is misspelled in our KYC records), you can request correction. We update your records and notify you when the change is complete.

Data deletion: You can request deletion of your account and associated data. Once deleted, your account cannot be recovered. Any outstanding balance or pending withdrawals are processed before deletion. We retain certain records for legal compliance (e.g., KYC documentation and transaction history for anti-money-laundering) for a minimum of five years after account closure.

At drachin id, we believe your data is yours. We encrypt it, protect it, and never sell it. You control how we use it.

drachin id privacy team

Cookies and tracking technologies on drachin id

We use cookies and similar tracking technologies to enhance your experience on drachin id. Cookies are small files stored on your device that allow us to remember your login status, language preference, and betting history.

Session cookies: These expire when you close your browser. We use them to keep you logged in and track your betting slip during active play.

Persistent cookies: These remain on your device for months or years. We use them to remember your language preference and any settings you configure.

Analytics cookies: We use third-party analytics (such as Google Analytics) to measure traffic patterns, popular games, and user engagement—all anonymized. This helps us improve drachin id without identifying individual players.

You can disable cookies in your browser settings, but this may degrade your experience on drachin id (e.g., you may be logged out after each page reload). We do not track you across other websites, nor do we use cookies for targeted advertising.

Data breach notification and security incidents

We maintain security measures to protect your data from unauthorized access, alteration, or disclosure. However, no system is completely secure. If we discover a data breach affecting your personal information, we notify you within 30 days via email and provide guidance on protective steps you can take. We also report significant breaches to relevant data-protection authorities as required by law.

Retention of your data on drachin id

We retain your personal data as long as your account is active. After you close your account, we retain certain records for legal compliance (KYC documentation, transaction history for anti-money-laundering) for five years. After that period, we delete or anonymize your data unless we are legally required to retain it longer.

If your account is inactive (no login or activity) for two years, we may delete your data sooner, with prior notice sent to your registered email address.

Children and drachin id

drachin id is not intended for users under the age of legal majority in their jurisdiction. We do not knowingly collect personal information from minors. If we discover that a minor has created an account, we close it immediately and do not process any deposits or withdrawals.

Changes to this privacy policy

We may update this policy at any time. We notify you of material changes via email or in-app notification at least 14 days before the change takes effect. If you do not agree with the updated policy, you may close your account before the effective date. Continued use of drachin id after the effective date constitutes your acceptance of the new policy.

Contact us on privacy matters

If you have questions about this privacy policy, how we handle your data, or wish to exercise your rights (access, correction, deletion), contact our support team via in-app chat or email. We respond to all privacy inquiries within 14 days. For urgent data-protection matters, flag your request as "Data Privacy" and we will prioritize it.

This privacy policy is effective as of your account registration and remains in effect as long as you use drachin id. If you close your account, this policy continues to govern our handling of any retained data for the retention period specified above.

↑